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Report Specialist (PhRN) - Cebu

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:



CEBU CITY (Capital)

Close date:


Client Industry:


Job Description and Qualification:

Essential Duties and Responsibilities: 

  • Gathers information from injured workers or Supervisors and enters pertinent data into proprietary software to populate reports which fulfill our client specific requirements for reporting. 
  • Immediately transfers injury calls to a Triage Nurse that were routed to him or her in error. 
  • Assists injury triage staff with data related questions as needed to process client reporting needs. 
  • Answer customer service calls and process non-triage client requests as needed relating to procedural and insurance questions. 
  • Assist with data entry into Medfiles/Afkam system as necessary 
  • Must effectively and appropriately assist clients with problem solving any issues associated with their use of Medcor Injury Triage services. 
  • Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system. 
  • Follows HIPAA Compliance Policies to protect the confidentiality of information. 
  • Responsible for projects and duties delegated by the Operations Director or Manager.

Minimum Experience, Education and Certification requirements: 

  • Must possess a valid Basic Life Support (BLS) card at time of hire. Individuals without a current BLS card must obtain one within 30 days of employment. 
  • A basic understanding of occupational job processes and potential injuries as it relates to various industries is also helpful. 
  • Two years experience as a paramedic, EMT or LPN preferred. 
  • Two years of operational, or customer service/client relations experience is preferred.