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Revenue Cycle Management

Job Category:

BPO / KPO / Shared Services

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Position Summary

The Revenue Cycle Management Vice President is supporting the’s strategic goals and improving the business performance, with overall responsibility for revenue cycle management operations in the company’s Global Business Center (GBC) in Taguig, Philippines in partnership with the Head of the GBC and US leadership. The position will have the responsibility to ensure that the GBC provides all US business units with effective and efficient transactions processing, understand customer needs, and strive for customer satisfaction. Reports to the Head of the GBC, assists and advises leadership on critical issues, and coordinates implementation through revenue cycle management staff.

Responsibilities and Duties

  • Create a GBC-wide strategy for the revenue cycle management function. Lead core revenue cycle management activities to support operations. Supervise and enhance the strategies, plans, and policies supporting the revenue cycle management function
  • Oversee activities focusing on performing billing, follow up and collection activities for patients
  • Oversee activities focusing on recovering revenue associated with disputed/denied clinical claims or those eligible for clinical review
  • Oversee activities focusing on preparing and documenting appeal based on industry accepted criteria
  • Plan, direct, supervise, and coordinate work activities of subordinates
  • Monitor and report on performance and take corrective actions as required
  • Ensure that activities performed meet quality standards
  • Responsible for budgeting staff and finances for revenue cycle management functional tower
  • Hire, train, evaluate, and supervise staff
  • Manage, lead, and direct the entire revenue cycle management department including creating and administering budget for the entire revenue cycle management function
  • Develop and drive organizational effectiveness and support the GBC on all major initiatives


PHP 3M – 3.9M