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SVP - Digital Transformation

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:


Own the transformation portfolio, overseeing PMO and Project Delivery, Robotics and Automation, Data, Modelling and Machine Learning, Continuous Improvement and Agile Management.


As a member of the Leadership team champion new and emerging trends that will enhance customer service and improve productivity.


The role is responsible for improved coordination with divisional and group stakeholders, aligning strategy and planning, driving cross divisional collaboration and identifying and transitioning additional service opportunities. 


       Direct and manage major transformation initiatives and drive the maturity and evolution of the shared services center based on Company’s vision and strategy. 

       Set up and manage a fit-for-purpose program management office, following the company’s program governance framework

       Own and lead all local Agile and Automation/Robotics initiatives, ensuring effective opportunity and impact analysis, deployment and benefit realization

       Actively contribute to company’s Automation Community of Practice.

       Actively participate and contribute in the global agile and transformation/PMO communities

Primary Responsibilities


       Develop and execute the transformation plans aligned with business priorities across the group/ divisions

       Develop, continually innovate on, and maintain a rapid development model supported by sound processes to create and deliver programs at the speed of business with the most efficient use of resources and budget

       Keep leaders informed of project progress and break down barriers to the success of a project

       Lead Program Managers to establish and maintain best practices for program and project management from concept to delivery, along with ongoing sustainability and metrics

       Work with analysts and department leaders to establish and monitor metrics on programs and provide regular reports to stakeholders

       Own and drive approach for automation and robotics, ensuring adequate risk mitigation and process/ technology engagement

       Identify opportunities to continuously optimize center’s cost base and advise Senior Leadership team on actions/recommendations

       Develop and implement annual and long-term plans that deliver customer and productivity improvements through effective application of continuous improvement and agile practices 

       Own and drive the continuous improvement and agile management initiatives within center, including significantly uplifting awareness and capability of waste elimination, process simplification, process engineering and simple automation across all outward-oriented services towers

       Own and drive program management standards and capability uplift across the Center.

       Enforce program governance, processes and procedures

       Own and lead all in/outbound transition work, minimizing service disruption and realizing committed benefits; coordinating and supporting tower leads 

Required Qualifications


       Experience in digital transformation esp. in building tech savvy culture, implementing emerging tech tools to deliver business outcomes, creating enterprise relevant digital assets, and developing data based deep customer/ client insights.

       Strong capabilities in program managing agile; design thinking; hackathons, prototype building.

       Key role in building an intelligent automation capability.

       Exposure to Data mining & analytics / Machine learning / AI areas. 

       Engagement with Fintech and Insurtech startup ecosystem. 


Education: Bachelor's Degree or equivalent combination of education and work experience

Experience: Overall experience 20+ years of which at least 5+ years in senior capacity in emerging tech related transformations.


PHP 7M – 7.9M