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Senior Account Manager

Job Category:

General Management

Job Level:

Managerial

Open Date:

05-Dec-2018

Location:

CITY OF MAKATI

Close date:

04-Jan-2019

Client Overview:

It is one of the largest Information Technology solutions companies in the Philippines. With over 36 years of experience in the I.T industry, we take pride in our business performance and recognized by the Philippines’ top corporations as a Reliable, Efficient, Professional, Cost effective and Expansive Solutions Provider.

Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

The Managed Print Services Senior Account Manager’s primary role is to achieve business objectives of sales team through new account acquisition, in-depth understanding of unique value proposition to fulfill client’s needs & strong customer relationship. Maintains and grows relationships with large customers, while achieving an assigned sales and profit growth goal.

Account Acquisition
  • Build and maintain sales in corporate & government accounts
  • Maintain close working relationships with corporate & government accounts
  • Develop sales call list & route plan to maximize coverage of assigned area
  • Continuously update and report account funnel database with new customers and status of deals
  • Create and conduct product proposals, demonstration and sales presentation of Managed Print Services
  • Deliver sales targets and commitments by demonstrating high-level performance and driving issues to closure without compromising quality and timeliness
  • Understand client’s industry, products, strategy and goals to determine how we can best support them.
  • Attending initial sales meetings and meeting the client.
  • Retain existing business, while pursuing profitable growth opportunities in assigned customer accounts.

Business Collaboration
  • Serves as the single point of contract for management of corporate & government accounts in assigned area
  • Serve as a product & solutions consultant
  • Provides proactive customer satisfaction & relationship management
  • Assist in identifying up-sell and/or cross-sell opportunities
  • Working alongside of project, creative and executive leadership
  • Identify & discuss operational business requirements

Customer Management
  • Participate in end-to-end delivery of Managed Print Services to client from product presentation, delivery, implementation to after sales services
  • Makes rational and timely decisions taking into account potential risks
  • Identify and analyze problems and opportunities to arrive at solutions in an efficient and effective manner
  • Develops & nurtures senior management relationships with customers
  • Ensure the client’s deep satisfaction in the work, the team, and project experience overall
  • Develop long-term relationships with strategic clients

Qualifications:
  • Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.
  • At least 3 years’ experience in sales of printing hardware (printers, MFPs), reman vendor, copier rental, and office printing solutions or managed print services.
  • With Excellent verbal and written business communication skills.
  • Ability to work in a high-energy sales team environment; team player. 
  • With positive and energetic phone skills, excellent listening skills.
  • Can make accurate, rapid cost calculations and providing customers with quotations.
  • Can negotiate the terms of an agreement and close sales.
  • Cold call skills to arrange meetings with potential clients to prospect for new business.
  • Can work closely with Customer Success and Support teams to ensure customer satisfaction and retention.
  • With strong client management skills; Successfully manage and overcome client objections
  • Can collaborate effectively with clients, co-workers, and vendors alike
  • Have a genuine enthusiasm for the work you do, exude positive energy, and are able to maintain a sense of humor under pressure
  • Confident decision-maker with a proven track record of maintaining and growing accounts of all sizes
  • With excellent client presentation skills
  • Applicants with government dealing experience is a plus
  • Full-Time position available. 
WORK SCHEDULE:
Reporting Time: Monday to Friday (8:30am – 6:00pm)