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Senior Business Analyst

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BPO / KPO / Shared Services

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Job Posting Description
Job Posting Description

Senior Business Analyst

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference within a supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary:

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no supervision. The candidate is required to have strong knowledge of tools and methodologies surrounding Business Analysis.


MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Procurement, Investment Operations, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, Digital Operations, and Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 6,000+ employees across Manila, Cebu, and Chengdu (China).

Manulife has ambitious goals to put the customer at the center of everything we do by delivering an experience that is differentiated and digitally enabled.

Key Accountabilities:

· Delivery of successful initiatives in a timely manner based on project objectives and success criteria.

· Promoting and enabling a high degree of collaboration among Business SMEs and decision makers to ensure successful and quick delivery.

· Production of high quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories

· Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade-offs among a variety of options to align with overall project and program objectives

· Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis

· Basic creation UAT Test Plan and Test Case documentation

· Conduct UAT execution and identify/retest defects to ensure successful completion

· Create the necessary handover documentation and transition the project changes to the business (steady state)

· Support implementation/warranty

· Work collaboratively with the Project Support Team to pro-actively share information and foster continued learning and development

· Able to explain technical jargon to non-technical/commercial teams

· Acting as an advisor to senior managers and executive teams

· Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort

· Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed

· Facilitate group workshops and meetings

· Able to generate and propose business case including identifying cost and business savings for the stakeholders

· Understanding business needs to support project transition and help establish change

· Flexible on shifts and overtime maybe required to meet business deadline

· Willing to travel depending on the requirements of the project


· Bachelor’s degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.

· At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.

· Proficient in Microsoft Office Applications (including Visio, Project)

· LOMA level 1 certification is a plus

· Experience in Agile Methodology is an advantage

· Completed Six Sigma Yellow Belt (BPI) Training

· Basic SQL knowledge is an advantage

· Six Sigma Green Belt Certification is an advantage

· ITIL certification is an advantage

· Completed BA Preparatory Program is an advantage

· Quick to adapt with proven experience learning new products, technologies and tools

· Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.

· Ability to identify and pursue continuous improvements

· Excellent negotiating skills and an ability to manage inter-departmental work relationships.

· Strong influencing skills with ability to make sound recommendations

· Previous experience in the financial services, wealth management or insurance industry

· Must pass current job expectations and meet performance metrics.

· Excellent comprehension, analytical and decision-making skills

· Self-motivated and directed, with keen attention to detail.

· Good interpersonal, written, and oral communication skills.

· Experience working in a team-oriented, collaborative environment.

· Able to prioritize and execute tasks in a high-pressure environment.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.