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Senior IT Helpdesk Technician (3 months)

Job Category:

Information Tech

Job Level:

Professional

Open Date:

15-Jun-2020

Location:

TAGUIG CITY

Close date:

15-Jul-2020

Client Industry:

POWER/ENERGY & UTILITIES

Job Description and Qualification:

Job Qualifications:

  • College degree of technical diploma in a Computer Science or Information Technology discipline
  • 2 to 4 years of experience working as a field technician or a helpdesk resource
  • Excellent working knowledge of O365 Suite
  • Good understand of Network Architecture
  • Capable of good written and oral communications in English
  • Fast learner
  • Articulate and well organized
  • Responsible
  • Willing to accept a part-time and 3 months contract
  • CAN START AS SOON AS POSSIBLE

Responsibilities:

  • Serve as the first point of contact for customers seeking technical aid over the phone, email or in person (walkup)
  • Perform remote troubleshooting guidance through client's communications platforms
  • Determine the best solution based on the issue and details provided by customers
  • Document the details of the incident and the resolution for future re-use and training.
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Supply accurate information on IT products or services
  • Record events and problems and their resolution in a ticketing system
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the proper internal team
  • Identify and suggest possible improvements on procedures

Daily Activities:

  • Onboarding - Creation of user accounts and procurement of licenses across multiple platforms
  • Offboarding departing employees and contractors
  • Document and email archival
  • Provisioning and configuration of laptop computers
  • Maintaining hardware and software inventory
  • Monitoring and resolution of non-compliant devices
  • User account and computer reconciliation with multiple platforms
  • Creation, design and assistance with SharePoint sites
  • Helpdesk support for customers
  • User training
  • Conference room equipment troubleshooting and staff training
  • Recordation of support tickets and reporting
  • Documentation and maintenance of procedures


Interested applicants may send their application to aira.arcos@johnclements.com or contact 0966 533 4675. Apply Now!

Salary:

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