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Senior Operations, Underwriting

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

05-Aug-2019

Location:

CITY OF MAKATI

Close date:

06-Sep-2019

Client Industry:

BPO

Job Description and Qualification:

Position Description: 
  • Manage the Operations of a team for the organization. 
  • Be a single point of contact with the entire team and the senior management through effective communication on the key deliverables of the process. 
  • Interact with clients on a regular basis and communicate feedback to operations team. Control cost through effective utilization of personnel, materials and equipment. 
  • Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered. 
  • Manage and motivate team performance on jobs assigned. Interface with the various support functions for their inputs to ensure smooth operations. 
  • Manage financials (welfare budget) effectively to cover team activities to boost employee morale and promote team camaraderie.
Qualifications: 
  • Essential Qualifications: MBA or Post Graduate Diploma in Management from an institution of repute
  • Technical Qualifications: Technical Know-how of MS Office Suite
  • Organization Structure: Report to the Senior Operations Manager
  • Work Schedule: Ability to work in flexible schedule during day, night, and weekend shifts


Salary:

PHP 2 M – 2.9M