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Senior Procurement Director

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BPO / KPO / Shared Services

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Position Summary

The Senior Procurement Director is responsible for supporting the company’s strategic goals and improving business performance in the functional area of procurement, with overall responsibility for procurement operations in the company’s Global Business Center (GBC) in Taguig, Philippines in partnership with the US leadership and GBC leadership. The position will have responsibility for the entire GBC procurement team’s performance and will ensure that the GBC provides the support the organization requires.

The Senior Procurement Director should have the ability to understand customer needs, strive for customer satisfaction, and have a long-term vision to bring leading practices to the organization. The position governs analytics activities, enables compliance to laws and policies, and promotes adoption of best practices related to procurement and supply chain technology.

In addition, the Senior Procurement Director oversees externally provided business services and local procurement activities, assists and advises leadership on critical issues, and coordinates implementation through procurement staff. 

Responsibilities and Duties

·         Create a GBC-wide strategy for the procurement function composed of 100+ buyers. Lead procurement of supplies, equipment and services activities to support the company operations and lead support for procurement activities for the GBC and perform management of externally provided business services. Supervise and enhance the strategies, plans, and policies supporting the procurement function.

·         Collaborate with IT and maintain responsibility for procurement ERP and technology system management and development in order to provide the technology enablers required to support effective procurement operations.

·         Drive continuous improvement in overall service levels through development and tracking of key performance indicators, as well as management of vendor master/data master.

·         Identify leading practices and cost reduction opportunities by streamlining processes and systems (i.e., modification of responsibilities, elimination of nonvalue added processes).

·         Drive alignment between developed policies and procedures, training curricula, performance reporting methodology, and other key enablers to support procurement’s compliance

·         Collaborate with relevant stakeholders to drive externally provided business services continuous improvement in overall service levels through development, tracking, and reporting of KPIs

·         Perform periodic assessments of externally provided business services including identifying impact of non-compliance and areas of improvements such as contractual compliance, testing and reporting, and training.

·         Manage escalation and issue management of externally provided business services including realizing root cause analysis and developing action plan.

·         Assist with business continuity and disaster recovery processes, policies, and procedures for externally provided business services.

·         Collaborates with Accounts Payable leadership to identify opportunities for expedited resolution of exceptions / discrepancies in support of timely payment for supplies, equipment, and services; including compliance for vendor reporting and master data.

·         Plan, direct, supervise, and coordinate work activities of subordinates.

·         Monitor and report on performance and take corrective actions as required.

·         Ensure that activities performed meet quality standards.

·         Responsible for budgeting staff and finances for procurement functional tower.

·         Hire, train, evaluate, and supervise staff.

·         Establish and maintain relationships within the GBC and US business units and provide assistance with problems stakeholders may encounter.

·         Act as a key contact to US business units and guide GBC teams to perform transactions processing per agreed service level agreements.

·         Develop and drive organizational effectiveness and support the GBC on all major initiatives.

Knowledge, Skills and Abilities

·         Experience managing teams in a shared service center environment, with proven experience in training, coaching, and developing key resources.

·         Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business units.

·         Strong skills in Microsoft Office, Database, BI Tools, and ERP systems, specifically Procurement and Supply Chain modules.

·         Fundamental knowledge of procurement practices and procedures and healthcare regulatory requirements across multiple spend categories including medical/surgical supplies, purchased services, information technology, and real estate and facilities.

·         Excellent process and query management skills, knowledge of implementing process and continuous improvements with relevant tools (i.e., Lean, Six Sigma certifications) preferred.

·         Strong people skills, including the ability to communicate effectively with diverse constituencies and deliver high quality written and verbal presentations. Astute interpersonal, public relations, and negotiating skills. Excellent interpersonal skills and a dedicated listener.


PHP 3M – 3.9M