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Senior Team Leader- Procurement

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Key Accountabilities:

  • Lead the Intake, PCW and Vendor Master teams by providing subject matter expertise and in-depth knowledge of the end-to-end Company's procurement process including integration points and applications used.
  • Manage a strong tactical working relationship with business unit contacts and stakeholders providing regular communication and reports to key stakeholders.
  • Drive standards for SLA compliance and quality checks for both NA and Asia Teams ensuring alignment to global processes and minimizing differences between Asia and NA processes.
  • Serve as the single point of contact for first level escalation of Intake, PCW and VM issues and concerns.
  • Effectively lead the weekly discussions with the BU on Triage, VM and PCW discussions and reporting.
  • Collaborate with internal and external leads to identify opportunities for innovation and process
  • Identify best practices for implementation and opportunities for efficiency improvement projects/
  • Recruitment, mentoring and coaching of Intake, PCW and VM team members
  • Identify and implement a long-term strategy for developing and maintaining talent for Asia and NA ensuring cross training and upskilling of resources to develop back-up support and minimize attrition
  • Utilize and manage the systems and tools used during the procurement process
  • Coordinate with other business units to ensure compliance with internal and regulator rules and policies;
  • Ensure company compliance policies/standards/business procedures/documentation requirements are adhered to;
  • Prepare reports as required by clients and stakeholders;
  • Review the quality of work of team members/staff to ensure quality standards are met through weekly calibration and issue resolution.
  • Train and coach team members to calibrate their skills and to onboard new members of the team
  • Assignment of other ad hoc projects


  • Graduate of 4-year course, Supply Chain, Finance or other related courses;
  • Minimum of 5 years experience in in procurement operations and support
  • With people management skills and experience with matrix organizations an advantage
  • Proficient business English (written and spoken);
  • Experience working in a BPO industry is an advantage;
  • Experience working in or with multinational companies and foreign or international vendors;
  • Strong interpersonal skills and service-oriented attitude;
  • Exceptional multitasking skills with an aptitude to make the right decision on competing priorities and deadlines;
  • Strong computer skills and proficiency with MS excel, Word, Access;
  • Excellent communication and problem-solving capability;
  • Attentive to details and quality, well-organized, innovative and result driven;
  • Self-starter with high level of initiative;
  • Exercises sound and reasonable judgment;
  • Operates in a professional and ethical manner with customers and vendors;
  • Willing to work in night shift (PHT) as needed.