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Software Technical Analyst

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

About our client

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. It’s global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.

The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals. 

Client Industry:


Job Description and Qualification:

The Software Technical Analyst is responsible for creating and maintaining automation solutions for the areas of focus using Robotics Process Automation (RPA) processes and technology. The role interfaces with both technology and business operations team to build and configure efficient, scalable automations within prescribed automation tools and coding standards. The role will develop, implement, and maintain automation/robots (digital workforce assets) with the highest positive impact. The role will facilitate training and mentor junior developers. 

Key Accountabilities: 
  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users 
  • Assists with resolution of issues surfaced by support analysts 
  • Resolves technical issues and record transactions via ticketing system 
  • Promotes persistent issues to Engineers and Architects where necessary 
  • Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users 
  • Create and maintain script libraries to triage most common issues 
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships 
  • Escalates persistent issues to engineers and architects where necessary 
  • Proactively makes suggestions for improvements based on understanding of availability SLA 
  • Platform: Focuses on configuring platform to enable software development 
  • Infrastructure: Focuses on configuring infrastructure to support platform
  • Software: Focuses on configuring software to enable application development 
  • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software/platform 
  • Develops training material, processes and flows to enable users to optimize use of software/platform 
  • Basic business acumen, able to support delivery of value proposition 
  • Some positive impact to specific organizational entitles 
  • Works together in a small team with a common purpose, follows rules from team members 

Minimum Skills Requirement to Hire: 
The candidate: 
  • Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a related Analytical field) with preference for applicants with experience in programming. 

Tools/Technical/Process Specific Knowledge or Skills: 
  • 2+ years of development experience with a solid understanding of programming concepts. 
  • 1+ years of experience with WinAutomation. Familiarity/Experience with additional RPA tools (Automation Anywhere, ProcessRobot) highly preferred. 
  • Working knowledge and experience in any programming language. 
    • JavaScript, AJAX, jQuery, JSON, XML and Web Services
    • HTML 5 and CSS3 and Responsive Web Design
    • MS-SQL Tables, Views, Stored Procedures, Triggers and Functions 
  • Understanding of HTML and experience in SQL required. 
  • Experience in .NET, C#, Visual Basic and macro development preferred. 
  • Proficient in Microsoft Word, Power Point and Excel. 
  • Understanding of process design documents and technical design documents on automation space. 
  • Ability to improvise configuration/coding to new situations, new integrations and/or new products/interfaces within RPA softwares/tools. 
  • BPMN or Workflow Modeling applications 
  • General knowledge in software testing 
Soft skills: 
  • Business acumen, ability to relate activities to the company’s business model 
  • Strong knowledge of object and data models; understanding of fields and attributes 
  • Strong ability to configure and resolve issues 
  • Understanding of user interfaces, ability to modify templates 
  • Needs class room training 
  • Needs mentoring from competent colleagues 
  • Needs recipes for tasks
  • Is pointed in the direction of relevant trainings by his or her colleagues 
  • Most interpersonal skills meet requirements 
  • Moderate working knowledge of key aspects of role 
  • Staying abreast of developments in your own technical discipline 
  • Most straightforward tasks completed to acceptable standard, requires some iteration 
  • Requires guidance to link each step 
  • Understands the informal structure 
  • Constantly learns from both success and failure 
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes 
  • Proactively identifies opportunities for improvement in processes and workflows 
  • Monitors areas of persistent difficulty and creates materials to efficiently deal with them 
  • Customer obsessed