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Specialist I, Customer Support

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

18-Nov-2019

Location:

CITY OF MANDALUYONG

Close date:

31-Jan-2020

Client Overview:

The client offer the stability of a global leader in a growing industry and the opportunity of a startup.

We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible..

Client Industry:

SEMICONDUCTOR/ELECTRONICS

Job Description and Qualification:

Primary Duties and Responsibilities:
  • Serves as the central point of contact for Asia Services customers and engineers. 
  • Liaises and coordinates with customers, customer engineers, field and corporate office associates.
Background / Experience Required:   
  • Excellent customer service and telephone communications skills.
  • Excellent written and oral communication skills using the English language 
  • Accurate data entry, at an average rate of 200 keystrokes per minute. 
  • Ability to consistently produce quality work while in high stress situations. 
  • Analytical skills, in relation to: determining best service that can be provided to customers o improvement strategies around his/her overall responsibilities o prioritizing workload and completion of multiple tasks in a predetermined time frame 
  • Team player with excellent interpersonal skills a must 
  • Displays initiative, and can work with minimum supervision 
  • Available to work flexible hours and overtime. 
  • MS Office or related skills a must 
  • Good understanding of Vertiv’s documentation system 
  • Excellent organization skills

Salary:

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