John Clements

Responsibilities:

·       Responsible for the continuous operation and performance of the enterprise voice infrastructure and provides technical expertise in the day-to-day engineering of the IP Telephony and IP Contact Center environments.

·       Work directly with outside telephone service providers to troubleshoot outages both off-site and on-site and is responsible for the installation, troubleshooting, diagnosing, and repairing of all telephone equipment at all office locations.

·       Analyze and resolve communications problems in a timely and accurate fashion and provide documentation and end user training where required

·       Monitors and makes recommendations respective to system capacity, including traffic studies, routing, etc. Monitor manufacturer announcements and assess/make recommendations to address impact on company’s environment.

·       Supports the implementation and setup of new voice communications systems, applications and services to meet business requirements across the enterprise.

Qualifications:

·       Candidate must possess at least a Bachelor’s/College degree

·       At least 1-year experience in VoIP administration/support.

·       Has basic knowledge in Avaya IPO, Avaya Aura, and other VoIP related technologies.

·       Preferred but not required, Certification in Avaya Aura, Avaya IPO

·       Basic understanding of H.323, MGCP & ISDN

·       Demonstrates ability to meet commitments in a large IT project environment