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Standard Operating Procedure Officer (Makati)

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Client Overview:

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

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Job Description and Qualification:


  • Development of internal communication material that is to be communicated to the staff at the bank.  
  • Development of standard operating procedures for the HR, IT, and other functions
  • Accountable for the delivery of content which could include operating procedures, newsletters, brochures, FAQs, snippets, news feeds, and other materials. 
  • Review content with respective team members and the reviewing team for each content 
  • Format content in the formatted templates in Microsoft Word or for web, social media, newsletter formats, including formatting images as necessary 
  • Publish content at the desired frequency into the channel that is specified


  • Bachelor’s Degree in Business, Engineering or related field 
  • Must have at least 2-3 years related experience in documenting processes and procedures 
  • Ability to work effectively with little supervision, and operate in a complicated multi-tiered organization 
  • Sensitive to confidential information with excellent attention to detail. 
  • Strategic thinking with process improvement focus. 
  • Must have excellent documentation, analytical and communications skills.