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Support Analyst

Job Category:

Information Tech

Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Key Accountabilities:
Audit/Risk Management
  • Logical Access Review Process (Extract Preparation, Quarterly logical access review, Semi Annual logical access reviews, Annual Access Profile content reviews)
  • Logical Access Review and Validation of various application accesses
  • Monthly Movement Report Review
  • Assistance with Sarbanes-Oxley Audit Activities - Evidence Request List support, Coordination of Annual SOX Template reviews.
  • Gathering of Evidence, Samples and Populations required by the auditors.
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling reports for the business unit.
  • IIQ Certificate and Daily Movement Reviews
  • Document processes and workflows and maintain/update the existing process documents.
  • Responsible for generating, compiling, distributing and maintenance of dashboards and reports.
  • Work closely with peers to understand and design reports and dashboards to meet analytical requirements
  • Contributes to drive efficiencies and enhancement opportunities to existing auditing processes and techniques, using data analytics, automation and other process improvement techniques and ideas.
  • Provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues.
  • Maintain relationship with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables.
  • Work with all levels of the organization to perform assigned duties.
  • Inspire teamwork and responsibility with engagement of team members and use of current technology/tools to enhance the team effectiveness and improve services.
Minimum Skills Requirement to Hire:
  • Bachelor's degree in Computer Science, Information Technology or equivalent.
  • Must pass current job expectations and meet performance metrics(for internal applicant)
  • Must not have any attendance issues and have not received any disciplinary action(for internal applicant)
  • Minimum of 2 years of experience in IT Audit, SOX, and Risk Management or any equivalent role.
Technical Skills:
  • Strong PC skills
  • With experience in using MS Office, especially Excel(Intermediate knowledge is preferred)
  • Basic to intermediate knowledge in PowerBI.
  • Experience working in any of the following functions:
  • Access Management and Administration
  • IT Audit
  • Security Risk Management
  • Systems and Application Support
Tools Specific Knowledge
  • O365
  • MS Teams
  • Workday
  • ServiceNow
  • Sharepoint Online
  • IIQ
  • SYSN(mainframe)
Good to Have:
  • Understanding of ITIL Practices.
  • Security and Risk Management concepts.
Additional Requirements:
  • Ability to work North American EST (Eastern Standard Time / Toronto time)
    • Canadian Holiday is applied
Work Set-up: Work from home (until further notice)
Work schedule: Fixed night shift (8PM-5AM)