Team Leader- Customer Services
Job Category:
BPO / KPO / Shared Services
Job Level:
Supervisory
Open Date:
03-May-2022
Location:
CITY OF MANDALUYONG
Close date:
02-Jun-2022
Client Industry:
BPO
Job Description and Qualification:
The Team Leader must be able to lead and manage a team of employees day to day, in order to meet the metric and performance required of each individual team members; meet and potentially exceed team metrics and goals; and contribute to the achievement of the department’s and company’s overall goals.
Qualifications:
- At least 10 years of experience in call center environment; at least 5 years as supervisor/TL in inbound Voice services; minimum size of team managed = 30
- Experience in live chat preferred
- Must be a problem solver; training/certification in process improvement techniques is preferred
- Good communications skills is a must (verbal and written)
- Technical Skills
o Outlook office, especially excel
o NICE CX (preferred)
- Education
o 4 year College/University degree a must
o Degree in communications or management (preferred)
Salary:
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