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Technical Support Engineer

Job Category:

Others

Job Level:

Professional

Open Date:

20-Nov-2019

Location:

CITY OF MAKATI

Close date:

20-Dec-2019

Client Industry:

TELECOMMUNICATIONS

Job Description and Qualification:

Duties and Responsibilities:

  • Receives calls from customers and perform remote or on-site troubleshooting.
  • Performs system testing and participates in the proof of concept (POC) activities.
  • Performs network management software installations and upgrades.
  • Performs installation, commissioning and system acceptance tests of ECI supplied products.
  • Conducts hands-on/practical training for ECI customers.
  • Provides ECI network maintenance support to customers.
  • Prepares technical reports and procedures.
  • Keeps the customer's information updated, manages reported problems and recording in ERP system of each case; actions, recommendation, and resolution.

Qualifications:

  • Must be a licensed ECE from a reputable college/university.
  • Professional certification such as CCNA or similar an advantage
  • At least 2-3 years related experience in the telecom industry; legacy transmission equipment, DWDM/ROADM, ONT technology, Packet Switch, and Management System including Server.
  • Knowledge in installation, testing, commissioning, troubleshooting of transmission network - DWDM/ROADM/Optical Packet Transport Network, and can operate/use relevant test instruments.
  • Familiar or basic with UNIX and Linux operating system.
  • Knowledge in end-user networking equipment i.e. routers, switches, would be an additional advantage.

Contact 0928 504 5915 for more details. Look for Aira.

Salary:

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