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Technical Writer

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

14-Oct-2021

Location:

CITY OF PASIG

Close date:

13-Nov-2021

Client Overview:

Our client is a business process outsourcing company, strategically located in one of the top business districts of Metro Manila, Philippines. We work hard to deliver outsourcing that is exclusively designed for startups and small to medium-sized enterprises, minus the cookie-cutter solutions. Throughout the years, our bespoke outsourcing services offer world-class talent and deep industry expertise to companies in need of revenue and growth transformation. Having a core team with decades of combined BPO experience in both the Philippine talent market and global best practices, we’ve become a seamless extension of many forward-thinking organizations.

Client Industry:

BPO

Job Description and Qualification:

JOB OBJECTIVE 
Develop and maintain product documentation and training guides for both the internal team as well as customers. 

ESSENTIAL JOB FUNCTIONS 
• Create and maintain various types of documentation such as product information, knowledge base articles, training guides, templates, as well as other materials for internal team members and customers to use. 
• Deeply learn the company’s products and services. 
• Support the Lead Product Manager in providing product updates to internal team members on a regular basis. 
• Receive and process internal requests for new article and template creation. 
• Fulfill other related tasks that may be assigned. 

SKILLS & QUALIFICATIONS 
• Bachelor’s degree in any field; IT-related course is preferred. 
• With a minimum 1 year of experience in creating documentation, content, or in a similar capacity. 
• Effective communicator with excellent speaking and writing skills in English. 
• Ability to write clear, concise, and structured content. 
• Knowledge of Google Apps, Salesforce, and Jira is a huge plus. 
• Tech savvy; ability to learn new applications and work with multiple technology platforms for communication and necessary job functions. 
• High attention to detail and very well-organized. 
• Willing to work on night shift. 

Work setup
* Work from home until further notice

Salary:

0.00