Skip to content

Training and Organizational Development Manager

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

The Training and Organizational Development Manager heads the entire training and organizational development department in the company. The role is responsible for the assessment and identification of the organization’s training and development needs for managerial, supervisory and staff levels and for the effective coordination of training and development programs for the business. Actively searches, creatively designs, and implements effective methods for enhancing performance, and recognizing outstanding performance. 
  • Manages and supervises the learning and development team.
  • Directs and conducts the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company leveraging a competency framework
  • Identifies/incorporates best practices and lessons learned into program plans.
  • Proposes training and development programs and objectives.
  • Reviews evaluations of training courses, objectives, and accomplishments.
  • Conducts assessments of the effectiveness of training in terms of employee accomplishments and performance
  • Consults with management on performance management, organizational and leadership matters. 
  • Conducts assessments to determine measures required to enhance employee job performance and overall company performance.
  • Develops and monitors spending against the departmental budget.
  • Obtains and /or develops effective training materials utilizing a variety of media.
  • Trains and coaches managers, supervisors and others involved in employee development efforts.
  • Facilitates communication among employees and management.
  • Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources. 
  • Assists with the planning, implementation and ongoing maintenance of labor relations, employee relations, equal employment opportunity, diversity and compensation programs of the company.
  • Conducts follow-up studies of all completed training to evaluate and measure results.
  • Modifies programs as needed.
  • Provides support in Training and development in the region and local office, if required

Experience and qualifications:
  • Bachelor’s degree in Training & Development, Education, Human Resources, Psychology, Business, or any other related field
  • Extensive learning and development experience in a shared services or BPO company with at least 500 headcount
  • Staff and Management Competency Framework development and implementation experience