Training and Quality Director
Job Category:
BPO / KPO / Shared Services
Job Level:
Executive
Open Date:
03-Jan-2021
Location:
TAGUIG CITY
Close date:
31-Mar-2021
Client Industry:
SHARED SERVICES
Job Description and Qualification:
- Responsible for providing oversight for the development and maintenance of training programs within the department.
- Primary duties may include, but are not limited to:
- Oversees and assists the Quality/Training Specialists in their development of training programs.
- Participates in the delivery of training programs.
- Performs quality control functions, including the timely and accurate completion of required audits.
- Responds to inquiries and system changes. Identifies, investigates, and resolves audit processing issues, and provides oversight and assistance with procedure guidelines.
- Resolves Rebuttal Issues for the Quality Auditors.
- Develops and delivers training program for clerical staff.
- Provides oversight of the training, coaching, and mentoring of the Quality/Training department staff.
- Provides ongoing feedback to the manager regarding the performance of the Quality/Training team.
- Requires a BA/BS degree and 7 years leadership experience; or any combination of education and experience, which would provide an equivalent background.
Salary:
0.00