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Transition Manager

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

The role of the Transition Manager is central to a successful implementation of transitioning work or services from the onshore function to the offshore organization.  The Transition Manager will draw on previous experience of project management to successfully run high profile transitions work to deliver on both financial savings and strategic aims.  To lead and deliver transitions successfully, the Transition Manager will employ project management, business analysis and change management expertise. This role will require a strong understanding of the BPO environment and the wider political, financial and cultural environment in which we operate.

As a Transition Manager, he/she will deliver transition projects to a high standard using corporate project management standards; developing realistic project, quality and risk plans; reviewing project plans regularly and capturing lessons learnt; maintaining stringent project/programme controls, and with effective forecasting, planning and reporting processes.

Major Accountability:

Strategy & Planning

1.          Lead Transition for operational and strategic planning by assessments and sign off for program of work

2.          Build partner relations with business stakeholders, creating opportunities for offshore or transition of other work

Acquisition & Deployment

1.          Complete business opportunity assessment and create business case

2.          Develop Statement of Work with SLAs and Cost Benefit Analysis for off shored processes & services

Operational Management

1.          Collaborate with internal stakeholder(s) for supporting transition of work/ services

2.          Approve and oversee projects and project portfolio

3.          Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent Transition activities

4.          Update stakeholders with monthly Transition updates

5.          Risk management through the transition life cycle


1.          Manage all aspects (including governance) of transition lifecycle through its phases and TollGates

2.          Work cooperatively with the partners and internal resources to create baseline performance analysis and key information for the transitioned processes.

3.          Provide adequate tracking on program / project level metrics such as implementation costs and benefits tracking.

4.          Resolve all issues that affect attainment of service delivery/metrics during the progression

5.          Handle all partner relationship management issues during transition before handing off the project to service delivery.

6.          Work with various internal and external stakeholders to ensure appropriate handoff of process/ service and necessary hand holding

7.          Participation & contribution in keeping the Transition Framework up to date

8.          Ability to develop & deliver trainings as & when required

Skills / Competencies

  • Proven project management skills and leadership ability.
  • Ability to establish relationships with team members consisting of internal employees and customer representatives.
  • Strong analytical and reasoning skills
  • Sound Excel analysis skills
  • Good documentation and powerpoint skills
  • Communication skills, both orally and written, that create a positive impact with the ability to influence and direct people through structured dialogue. The ability to communicate across boundaries to project teams and stakeholders alike.
  • Candidate should be a strong facilitator, able to control meetings containing all levels of senior management, such as multi-location steering committee meetings
  • Organization skills with ability to adhere to and follow systems and processes
  • Ability to work under pressure with good time management skills
  • Ability to work in a cross-functional, multi-cultural, multi-located team.
  • Able to think strategically, solve problems efficiently and negotiate with multiple competing stakeholders to deliver on target and manage schedules


  • Well experienced in running projects, preferably within the financial services industry
  • Experience in off shoring projects is important
  • Fair experience and knowledge of IT systems and remote access platforms
  • Excellent project management skills is essential (scope / issue / risk management)
  • Experience of managing and supporting multiple concurrent projects
  • Good Knowledge of project management methodology and MS Visio & MS Project
  • Knowledge of financial service operational process, products and organizations, preferably with Insurance specific knowledge is an advantage but not a requirement


  • College Graduate
  • International exposure in the field of IT/ BPO, Insurance/ BFSI vertical 


  • 5-7 years experience in running projects within the financial services industry, and preferably within the insurance industry.


PHP 1M – 1.9M