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Transition Manager

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

A global leader in consulting, technology services and digital transformation, the company is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

Client Industry:


Job Description and Qualification:

Job Role:

Manages the whole process of transferring services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout. 


  • Leading transition solution to meet client needs, working with bid team, solution analysts and architects;
  • Manage the transition project dynamics associated with multiple service lines and disciplines;
  • Plans activities, defines project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded
  • Ownership of all project financials (relating to projects under your management), work plan, resource allocation making adjustments when required, monitors progress, assesses risks that may impact outcomes
  • Proposal development (from client request through to final issue and potentially subsequent project delivery);
  • Build and maintain strong working relationships with clients, key internal and external stakeholders; Convey relevant information to an executive-level audience, ensuring client (internal management or customer) is aware of assignment progress/service status. Builds credibility and fosters business-partnering relationships
  • Develop fact-based analysis that takes into account engagement objectives, that drives delivery / project teams towards achieving client’s acceptance of deliverables
  • Communicates clearly, ensuring forecast costs are understood at start of project and transition budgets agreed with account team 
  • Invest time in building relationships with clients. Relationships with clients.
  • Provide effective guidance into Contract/SLA to ensure agreements with clients protect company's interests
  • Manage Contracts with company’s Suppliers and seeks to gain maximum commercial benefit
  • Taking sensible risk works as part of a team or leads a team to negotiate new deals, scope extensions or ad-hoc services.  Anticipate consequences adjusting actions and proposes strategies to resolve complex issues
  • When in charge of transition team members: provide guidance and advice to individuals ensuring that they obtain opportunities to enhance or support personal and professional growth and learning
  • Take responsibility for relevant people processes such us career development and performance management
  • Provide feedback that is constructive, timely, meaningful, fact based and specific, communicating both strengths and areas for improvement
  • Manage staff issues (timesheets, recruitment, managing overtime, holidays, appraisals, promotions, sickness, training, etc.)


Mandatory Skills

  • Executive presence and communication


Preferred Skills



  • PMP Certified
  • Green Belt Certified
  • GPM Trained
  • An undergraduate degree is required, and an advanced degree preferred