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Travel & Expense Subject Matter Expert, BT (CEBU)

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:



CEBU CITY (Capital)

Close date:


Client Industry:


Job Description and Qualification:

Essential Responsibilities 

  • Support the overall Travel Expense and Card (TEC) program/process by supporting operations, processes, policies, and systems 
  • Conduct UAT during system migrations, identify gaps, and provide recommendations 
  • Lead Concur migrations through the DBS Transition Management process 
  • Monitor and support achievement of key performance metrics. 
  • Display organizational savvy and leverage networks to bring information and points of view from others inside and outside DBS operations. 
  • Conduct analysis to quantify and support the level of resources required to successfully implement changes to the business process. 
  • Provide input to ongoing policy governance and compliance of work instructions and policies. Coordinate with operations on work instruction development and maintenance across global locations. Understand process controls and report observations to the PTP BT Lead and BT Manager. 
  • Support overall training strategy development and needs assessment, including updates of global training materials. Coordinate with operational leads to support training delivery as needed 
  • Identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations 
  • Conceive and present improvement opportunities which reduce costs and improve process value. Consistently promote integration of best practices and leading trends 
  • Drive implementation of the business planning process changes to support the appropriate blend of automated and business process solutions with respect to the Global/Regional Sales & Operations Planning. 
  • Coordinate and engage with key stakeholder groups across the SSC, Global and Local/BU functional teams. Support change management and communication efforts for critical transformation projects


  • Bachelor’s degree in AccountingFinance, or Business Administration, & Information Technology.
  • 5+ years of professional experience with background in the following:
    • Finance business processes Travel & Expense
    • Process improvement
      • (LEAN Six Sigma)
    • Change management and/or system implementation and governance
      • Concur
      • Or any business travel and expense management software
    • Operations
    • Program management
  • With a sound understanding of supporting the T&E process
  • Complete experience in process design and / or optimization;
  • Experience with shared service centers with a finance background preferred.
  • Proficient in MS Office Suite of programs
  • Additional experience within General AccountingAccounts Payable preferable