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Travel and Expense Customer Support Specialist

Job Category:

BPO / KPO / Shared Services

Job Level:

Consultancy

Open Date:

08-Oct-2019

Location:

CITY OF MUNTINLUPA

Close date:

30-Nov-2019

Client Overview:

Our client is a consumer financial services company headquartered in Stamford, Connecticut, United States.The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through its wholly owned online bank subsidiary.

Client Industry:

BPO

Job Description and Qualification:


Role Summary/Purpose: The T&E Support Specialist role supports daily operations for the T&E Team, helping to ensure employee compliance with T&E Policy while helping to drive a frictionless traveler/user experience. Specifically, this role is responsible for resolving and answering service-related expense and corporate card questions, auditing and approving expense reports and identifying recurring questions and potential solutions. 


This is a highly important role because you are the often the first person an employee speaks to when they have an issue. Additional support responsibilities maybe assigned as needed at various times from the VP Global Travel and Expense leader.


Essential Responsibilities:

  • Understand T&E Policy and apply those principles to internal questions, expense auditing and corporate card practices
  • Perform multiple tasks simultaneously that include:
    • Answering employee questions
    • Trouble-shoot expense report issues
    • Audit expense reports
    • Answer general Corporate T&E/P-Card inquiries
  • Provide direction to employees to adhere to T&E Policies.
  • Clearly communicate resolutions in written and verbal format
  • Maintain confidentiality with respect to end user Financial and Card information
  • Ensure first level resolution is provided or proper escalation is followed
  • Work independently and in a team environment

Qualifications/Requirements:

  • Should have a Business degree or any related course
  • Minimum 2 years T&E customer service industry experience
  • Demonstrated Service-oriented mindset with a level of attention to detail
  • Above average written and spoken English

Desired Characteristics:

  • Possess excellent problem-solving skills
  • Prior Corporate T&E/P-Card administrator experience
  • PC proficiency with Microsoft Office
  • Experience in using Concur Travel and Expense solution
  • Preferably possesses Concur Expense Audit experience to handle review of expense reports

Salary:

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