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US Client Service Representative- Night Shift

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

06-Feb-2019

Location:

TAGUIG CITY

Close date:

08-Mar-2019

Client Overview:

It is the leading background screening company in the world.

Client Industry:

BPO

Job Description and Qualification:

Job Description:
  • Interacting with clients of various sizes, including enterprise and mid-market as well as applicants
  • Responding to clients’ questions and concerns primarily regarding status of order, receiving additional information as well as speaking with applicants via e-mail and phone
  • Providing additional specialized services upon request for clients and internal teams
  • Building relationships with specific clients
  • Working closely with account managers to strategically improve account processes
  • Present to clients client service data and recommend improvements
  • Work with other members of client service team to service a specific book of business
Qualifications:
  • Candidate must possess at least a high school diploma
  • At least 2 years of client relations and/or customer service work experiences is required
  • Excellent English communication skills both written and verbal
  • Excellent client service skills and able to build excellent client relations.
  • Confidence in dealing with clients offshore
  • Strong sense of urgency
  • Excellent time management skills
  • Able to focus on multiple assignments on a given time
  • Team oriented person
  • Willing to work in McKinley, Taguig City
  • Willing to work on night shift (8.5 hour shift - this is on a fixed night shift schedule with fixed weekends off)