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VP HR

Job Category:

Human Resource

Job Level:

C-Level

Open Date:

17-Feb-2020

Location:

QUEZON CITY

Close date:

30-Jun-2020

Client Industry:

BPO

Job Description and Qualification:

About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Vice President, People who will have oversight for the Human Resources and Talent Acquisition Teams in the Philippines. This role will be critical in providing leadership to the Philippines locations, contributing to their growth, development, operations and strategic direction.  As a member of the Philippines Leadership team, you must be a champion, role model, and energize teams, living our 10 Things, while ensuring Global vision, best practices and messages are shared.

As Vice President, People You Will…

  • Build an effective and high performing team, providing leadership, development, performance management and efficient, scalable team infrastructure

  • Consider and recommend creative and innovative solutions to continuously improve both the HR and Recruiting functions across the Philippines, while ensuring the organization is compliant, and mitigating risk

  • Play a leadership role in deploying new and revised HRIS/ATS systems across the Philippines, building paperless systems and processes

  • Partner and collaborate closely with regional operational leaders through day to day operations, launch new campuses, orient new leaders in the geographies in the areas of labor laws, employee engagement policy & practice

  • Collaborate with all internal departments to ensure alignment and communication of the departmental goals and strategies, HR practices and processes and partner on company initiatives

  • Establish and maintain appropriate systems and processes for measuring and reporting on HR issues, opportunities and development as well as full Talent Acquisition activities

  • Oversight of all areas of  people centric activities, including, employee relations, discipline, culture, performance management, recruiting, sourcing, retention, health and safety, and onboarding

  • Evaluate and advise on the impact of new programs/strategies and regulatory action as those items impact the attraction, motivation, development and retention of the people resources of the organization

  • Continually assess the competitiveness of all programs and practices against the relevant comparable companies, industries and markets

  • Evaluate the teams’ structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as for providing individuals with professional and personal growth opportunities

  • Understand the different employment legislative environment for the Philippines and specific Local Government Units we operate in, and develop plans and practices with these in mind

  • Participate as a contributing member of the local leadership team

  • Partner closely with the Global departments, including the Global People & Process teams to understand, educate and implement improvements


As Vice President, People, You Have…

  • Exceptional communication skills (oral/written) to effectively interact with diverse groups of people

  • Experience managing and leading a multi-location team and function

  • Establishes credibility throughout the organization to be an effective listener, problem solver and responsive expert on people concerns

  • Strong experience in the PH BPO industry is a strong asset, and with Philippine labor law and maintaining compliance to all pertinent regulations, practices, and legal requirements

  • Strong experience handling escalated situations and people to effective resolution

  • Strong analytical, critical thinking and problem solving skills

  • Superior attention to detail

  • Process and results oriented

  • Excellent time and project management skills

  • Ability to work in a fast paced and time sensitive environment

  • Ability to adapt to change and innovation

  • Maintain quality service by establishing and enforcing organization standards

  • Works effectively with internal and external contacts

  • Ability to be flexible and adaptable

  • Over 7 years of HR Leadership experience

  • Post-secondary degree in Business Administration or Human Resources

Salary:

PHP 4M – 5.9M