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VP for Primary Law Content Operations

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

18-Jun-2021

Location:

TAGUIG CITY

Close date:

30-Jul-2021

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Job Description:

  • Acquire all primary law content updates required for products and solutions in a timely and secure manner
  • Structure and manage primary law content in support of products and services. 
  • Ensure operational excellence of primary law content capabilities via automation, continuous process improvement and robust metric controls of quality, efficiency & productivity. Able to influence and negotiate across geographies and ability to work with stakeholders in a matrix driven organization irrespective of the job families.
  • Ability to streamline and implement new workflows that create speed, efficiency, and support rapidly shifting business demands.
  • Build effective partnerships and communication channels with business units and leadership across the enterprise
  • Develop and execute the change strategy, to deliver improved management information, enhanced efficiency in regulatory reporting, higher business partner/customer satisfaction. 
  • Plan, manage and analyze day-to-day operations of centralized teams to ensure performance metrics are consistently met, reviewed, revised as appropriate.
  • Understand local laws and regulations to implement plans to successfully adapt to the changing environment
  • Work with senior leaders to establish target objectives in line with the operating model


Qualifications:

  • Candidate should be graduate /post-graduate with strong academic record and minimum of 15 years of experience working in a global operations role. 
  • Strong working knowledge of data analysis and performance metrics using business management software  
  • Experience managing content collections, processes & systems in support of business information services.
  • Deep domain expertise of best-in-class organizations and models. 
  • Demonstrated ability for establishing strategy, driving for improved performance, consistently producing superior results, cultivating ownership & accountability 
  • Partner on shared goals with the Primary Law Content Management team in support of Primary Law content deliverables.