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Verification Specialist

Job Category:

Administration / Corporate Services

Job Level:

Professional

Open Date:

29-Jul-2021

Location:

CITY OF MANILA

Close date:

31-Oct-2021

Client Overview:

Our client is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, our client is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Client Industry:

BANKING

Job Description and Qualification:

Job Title: Verifications Specialist

Position Type: Full-Time

Work Schedule: Day Shift (Monday to Friday)

Location: McKinley, Taguig/ Temporary Work-from-Home due to the pandemic

About The Role: You will be responsible for conducting employment, education, credential, and activity gap verifications, and updating database requirements to aid in future verifications within the client service level agreement, standard operating procedures, and privacy regulations to allow optimum productivity and highest quality service.

This Is What You'll Do
- Managing missing information and additional information in accordance with Department operations procedures
- Record all information relating to verifications on department platform, including all mandated attempts in real time
- Ensure all operational logs are recorded accurately and in real time
- Monitor turnaround times (TAT) and ensure compliance with standard operational processes (SOP’s) and service level agreements (SLAs)
- Identify potential delays/ issues that are likely to adversely impact turnaround times and bring these to the attention of your manager immediately
- Notify the client case manager of all candidate “Alerts” where required to ensure the client is notified immediately without delay
- Ensure confidentiality and privacy is respected and maintained at all times with respect to department, clients, staff, products and services
- Adhere to the mission, vision, values, policies and procedures of department
- Participate in regular team and support meetings and training workshops, as required
- Participate in professional development activities to meet identified developmental goals to achieve professional and personal growth
- Communicate effectively with clients, candidates and colleagues. Respond efficiently and professionally to all internal or external queries ensuring adherence to our clients telephone /email communication standards
- At all times to work in accordance with department privacy and security guidelines

This Is The Job For You If You
- Are attentive to details
- Have analytical and organizational skills

This Is What We're Looking For
- Graduate of any 4-year course
- Above average English communication skills (Written and Oral)
- Knowledge of MS office (Outlook, Word, Excel)
- Typing Speed of at least 35wpm
- Must be amenable to work in McKinley Hill, Taguig City
- Must be available to start  ASAP
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