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WFH - CUSTOMER SERVICE REPRESENTATIVE (ILOILO)

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

02-Jul-2021

Location:

ILOILO CITY (Capital)

Close date:

01-Aug-2021

Client Industry:

BPO

Job Description and Qualification:

Qualifications

  • Bachelor’s Degree (Four-year college course)
  • Minimum of 2 years work experience
  • Excellent Verbal and Written Communication Skills.
  • Ability to remain professional and courteous with customer at all times.
  • Must be available to work at night, holidays and weekends
  • Maintains high degree of professionalism and confidentiality
  • Ability to multi-task, prioritize and manage time effectively
  • Interpersonal skills - Able to work independently and as a team member
  • Keen attention to details
  • Work from home set and equipment will be provided.



Responsibilities

  • Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
  • Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
  • May utilize a customer relationship application or database to record activities and research product/client information.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Has gained proficiency in multiple competencies relevant to the job
  • Works independently within established procedures associated with the specific job function.

Salary:

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