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WFH - Customer Service Representative (Alabang)

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

12-Nov-2020

Location:

CITY OF MUNTINLUPA

Close date:

30-Dec-2020

Client Industry:

BPO

Job Description and Qualification:


JOB DESCRIPTION:

Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s); 
Resolve credit inquiries on new accounts; 
Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction; 
Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing; 
Comply with over-all call quality standards; 
Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance 

QUALIFICATIONS:

Must have completed 2 years in College or a graduate of a 2-year associate course 
With at least 30 MBPS Wired internet connection 
Has a conducive workspace 
Willing for a Work-From-Home setup 
Willing to work on shifting schedule, mostly at night 
Open to work during weekends and holidays 
Amenable to work in Alabang, Muntinlupa City upon business decision