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Workday HR System Specialist - Ortigas

Job Category:

Human Resource

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Job Purpose

  • Responsible for the end to end expertise in Workday Systems Configuration
  • Lead the helpdesk tickets resolution and problem management associated with the Workday Support Model (Tier 2)
  • Supports day-to-day operations and troubleshooting (as may be assigned by a senior Workday team member)
  • Provides resolution to change requests, and participants in other innovation activities related to Workday ecosystem.

Workday being a SaaS cloud service with bi-annual releases of new features and functionalities, the jobholder provides an active role in assessing the impact of the R1/R2 releases to existing tenant, and co-participates in the implementation of system enhancements according to approved work plan. This person technical expertise and partners with Workday Functional/COE Leads in assessing and understanding new business requirements, and recommends viable system solution, in consultation with the Workday team.

Job Description

  • Timely resolution of Workday technical incidents/tickets, as assigned
  • Root cause analysis, problem management, documentation and preventative measures to avoid recurrence
  • Continuous adoption of change in order to effectively support problem and incident management
  • Housekeeping and Monitoring – review schedule of activities and outcome of recent checks, and determine any appropriate actions
  • Performs regular checkpoints and takes proactive measures to maintain stability of integration landscape
  • Identifies, plans and implements continuous service improvements
  • Reviews the overall service, determines focus areas and improvements based on analysis of trends identified at the point of reviews, and ensures that benefits are realized
  • Prepares roadmap of activities, and conducts periodic reviews to ensure that the Workday application is compliant with IT security standards and controls
  • Risks and issues management - determines and tracks mitigating actions
  • Identifies issues for escalation
  • Takes proactive action steps to minimize disruption in service during the conduct of regular technical maintenance activities
  • Engages with other support teams to ensure appropriate hand off and ownership of issues/queries are handled
  • Performs requirements gathering, solution design, testing and implementation in support of project-based innovations

Required experience in the following;

  • Workday Modules, including Adaptive Insights
  • Cloud technologies
  • Global IT systems, preferably HR
  • Strong appreciation of business processes and challenges
  • Project management
  • Excellent communication, listening and presentations skills. Ability to communicate effectively at all levels in the organization