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Workday Support Analyst (BGC, Taguig)

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

09-Oct-2019

Location:

TAGUIG CITY

Close date:

30-Nov-2019

Client Overview:

A company that provides a complete range of vehicles that aim to satisfy customers’ needs and surpass their expectations through their eight distinctive automotive brands.

Client Industry:

SHARED SERVICES

Job Description and Qualification:

  • Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Human Resource Management, Business Studies/Administration/Management, Others or equivalent.
  • At least 1-2 year(s) of working experience in a Shared Services / Contact Center environment
  • Must have a strong working knowledge in Workday
  • Required skills:
    • Experience working with a diverse and multi-cultural team is preferred
    • Experience working in a Shared Services / Contact Center environment
    • Strong command of the English Language
    • Excellent communication and customer service skills
    • Excellent written skills to communicate clearly and concisely with customers via email as needed.
    • Strong customer focus and experience in effective conflict resolution.
    • Ability to organize and prioritize workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
    • Must have attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities.
    • Computer experience and demonstrated proficiency in MS Word, PowerPoint, Excel, Windows or related computer software
  • Applicants must be willing to work in Bonifacio Global City,Taguig.
  • Can start ASAP
  • Project based employment, may be extended

Scope:

  • Provide direct tier one services to the customers of the Shared Service Center in line with the implementation of Workday tool/system, which include employees, managers, HR professionals, and 3rd party vendors.
  • Direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back office activities

Walk-in applicants are welcome to apply. We are located at 2F RCI BLDG., 105 RADA ST., LEGASPI VILLAGE, MAKATI CITY. Please bring a copy of your resume and look for Kari.


Salary:

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