Skip to content

Workforce Analyst

Job Category:

Information Tech

Job Level:

Skilled

Open Date:

01-Jul-2020

Location:

QUEZON CITY

Close date:

30-Sep-2020

Client Overview:

About our client

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

 

Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. It’s global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.

 

The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals. 


Client Industry:

INSURANCE

Job Description and Qualification:

Key Responsibilities:

  • Accountable for implementation of Workforce Management program of the company.
  • Coordinate with the operations leadership team on requirements to create, manage and deliver accurate long-term and short-term forecast
  • Partner with operations leadership team to gather historical information from the variety of sources and groups
  • Utilize advanced statistical methods and workforce management software tools.
  • Identify variances and provide recommendation based on analysis
  • Create report and trend analysis based on insights from internal and external customers
  • Track and report on forecast accuracy
  • Continuously improve forecasting process

Qualifications:

  • Bachelor’s Degree in any course with preference for applicants with experience in WFM
  • Knowledge and understanding of Back-office operations (queues/incoming volume, staffing, service levels, etc.)
  • Previous experience with Back-office WFM preferred
  • Working knowledge and technical understanding of workforce management and resource optimization principles, concepts, and practices
  • Excellent relationship building and interpersonal skills with a focus on high level of professionalism and customer service
  • Advanced knowledge of MS Excel
  • Superior attention to detail, analytical and problem-solving skills
  • Strong time management skills
  • Self-motivated, able to work effectively under minimal supervision
  • Amenable to work in shifting schedules
  • Ability to motivate and positively influence others
  • Strong team player
  • Demonstrated professionalism
  • Able to juggle concurrent priorities, work under pressure and meet deadline
  • Ability to independently drive for forecast accuracy improvement
  • Ability to work successfully independently and within a team