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Workforce Scheduling Analyst - Temporary WFH

Job Category:

Others

Job Level:

Consultancy

Open Date:

20-Aug-2021

Location:

QUEZON CITY

Close date:

16-Sep-2022

Client Overview:

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

 

Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. Its global shared service centre in Quezon City and Lapu – lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.

 

The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.


Client Industry:

INSURANCE

Job Description and Qualification:

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description:

The Workforce Analyst is responsible for short term and long-term forecasting, resource planning, analytics, astute forecast accuracy, and providing proactive recommendations on industry trends and tools to create the best possible forecast.

The Workforce Analyst is required to build relationships and to understand all the complexities within each business, while regularly interacting with senior leaders. They also will be accountable for forecasting the impact of key projects and initiatives on the Operations demand.

Key Responsibilities:
• Accountable for the implementation of Workforce Management program and Business Unit.
• Coordinate with the Operations leadership team on requirements to create, manage and deliver accurate long-term and short-term forecast
• Partner with the operations leadership team to gather historical information from a variety of sources and groups
• Utilize advanced statistical methods and workforce management software tools.
• Identify variances and provide recommendation based on analysis
• Create report and trend analysis based on insights from internal and external customers
• Track and report on forecast accuracy
• Continuously improve the forecasting process

Qualifications:
• Bachelor’s Degree in any course or at least completed 2 years in College with no back subjects
• Preference for applicants with experience in onboarding to WFM, admin, training, and reporting
• Knowledge and understanding of Back-office operations (queues/incoming volume, staffing, service levels, etc.)
• Previous experience with Back-office WFM preferred
• Working knowledge and technical understanding of workforce management and resource optimization principles, concepts, and practices
• Excellent relationship building and interpersonal skills with a focus on high level of professionalism and customer service
• Advanced knowledge of MS Excel
• Proficient in English language
• Superior attention to detail, analytical and problem-solving skills
• Strong time management skills
• Self-motivated, able to work effectively under minimal supervision
• Amenable to work in shifting schedules
• Ability to motivate and positively influence others
• Strong team player
• Demonstrated professionalism
• Able to juggle concurrent priorities, work under pressure and meet the deadline
• Ability to independently drive for forecast accuracy improvement
• Ability to work successfully independently and within a team
• With experience in using Enlighten (preferred)

•Amenable to work at fixed night shift supporting Canadian segment



Salary:

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